Otello Hospitality ERP
CRM, Ön Büro, Banket Yönetimi, Satın Alma Yönetimi, İş Zekâsı, Anket Yönetimi, e-Concierge, SPA, İnsan Kaynakları, POS, Operasyon Yönetimi, Sadakat ve Üyelik Yönetimi, Bütçe Yönetimi...
Amonra PMS
Ön büro, Banket, Devremülk, Güzellik Merkezi, Câri Hesap, Genel Muhasebe, Stok, POS, İnternet Rezervasyon Motoru...
Vima
Otellerin internet üzerinden pazarlama ve satış faaliyetlerini en verimli biçimde yönetmelerini sağlayan online PMS odaklı çözüm paketidir.
Misafir Deneyim Yönetimi - GEM
CRM, e-Concierge, Welcome Letter, Confirmation Letter, Özel gün mesajları, internet rezervasyon motoru, operasyon yönetimi, Anket Yönetimi, Misafir yorum portalı, segmentasyon ve akıllı pazarlama, sadakat yönetimi...
Misafir Değerleme - RFM
Segmentasyon, veri madenciliği, akıllı pazarlama, üyelik sistemleri, kampanya yönetimi...
HGR - Misafir Yorum Toplama
HolidayCheck, TripAdvisor entegrasyonu, Misafir yorum toplama, itibar yönetimi...
Satış Kontrat Denetimi
Kontrat Yönetimi, oda tipi, acente, rezervasyon tarihi, dönem ve tarih bazında kontrol ve takibi...
Finansal Planlama
Finansal planlama, nakit akışı, muhasebe programları ile entegrasyon takibi ve planlaması yapılır....
SPA ve Güzellik Merkezi
Otel SPA, Dış SPA, Fitness Merkezleri, Stok, satış, rezervasyon, personel yönetimi ve primlendirme,...
When we are thinking about the topic of “personalization” we can be very sure that across almost all industries management is wondering how to apply it or improve it, this is so due to the high potential that personalization has for any business.
Loyalty programs are no longer the best solution, they are an improvement but not the key to success. Did you know that only 8% of guests would stay at the same brand hotel and only 14% of participants fly with the same airline (according to Deloitte Loyalty Study)? Having so much information available online for the guest now, “brand-switching behavior” is more common than ever.
Using personalization is the best way to engage consumers based on their preferences, lifestyles and specific interests. Personalization is a “must” on a website lately and 74% of users get frustrated when websites are not tailored to their needs.
Talking about hospitality and tourism, the goal of every website is to transform lookers to bookers, which requires extensive work especially when it comes to visual content. Visuals are highly important when booking a lodging or hospitality product, as it is one of the main factors that drives the consumer to make a purchase. So much so that 63% of consumers value the quality of a product’s image as more important that the product’s specific information.
Here are some pointers to follow I order to excel at your strategies in attracting more customers through marketing:
Personalization has become a necessity within digital marketing for the travel industry. The travelers are demanding these personalized services and if they do not receive them they will switch to a different provider, as they have from where to choose. You should be up to speed and ahead of the game in order to succeed.