HOTECH Achieves Oracle Validated Integration with Oracle Hospitality Expertise for Delivering Proven, Repeatable Integration.
Otello Hotel Service Layer (HSL) offers customers ability to leverage digitalization of hotels with cloud and mobile technology while keeping traditional property management systems (PMS) and legacy systems.
HOTECH, a member of Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration with Oracle Hospitality Expertise for its integration of Otello Hotel Service Layer (HSL). With it’s integration to Oracle Hospitality Suite8, Otello HSL enables hotels to connect to guests during their journey from pre-arrival to post-travel using cloud and mobile technologies. Otello guest-centric solutions include a guest web portal, instant communication, hotel applications, an e-concierge and upsell platform, request and complaint management, survey, online check-in and check-out, review collection, loyalty management and intelligent marketing with recency, frequency, and monetary (RFM) value for hotels.
Expertise is a core tenet of the modernized Oracle PartnerNetwork (OPN) program and allows Oracle partners to highlight their capabilities in a focused area. Ultimately, Expertise is designed to make it easy for customers to identify partners who can deliver quality solutions and minimize risk for their specific needs.
In order to achieve the Oracle Validated Integration with Oracle Hospitality Expertise, partners like HOTECH must meet a series of qualifiers, including demonstrating that the integration performs as documented. Learn more about Expertise, including viewing the complete Expertise Catalog, at www.oracle.com/partnernetwork/expertise.
Otello HSL integrates to Oracle Hospitality Suite8 to enhance guest experiences from booking to post-after travel. Otello connects hotels to their guests in three steps:
Before arrival, Otello reads guest reservation and profile information from Oracle Hospitality Suite8 and sends guests confirmation and welcome letters that include links to a web panel for updating their preferences, service requests, and personal contacts. Guests can also contact hotel employees via Chat. Guest profile and reservation changes are written back to Oracle Hospitality Suite8 to enable a near seamless check-in and hosting process.
Upon arrival, guests can ask for room services, attractions, and similar services. Event reservations, instant messages, preference updates, complaints, comments, and surveys are self-managed by guests with Otello HSL based apps. Guests can book their next accommodation, order food and beverage, reserve spa services, or book other services with Otello GuestApp. The booked reservations and folio postings are made to Oracle Hospitality Suite8 through this integration.
After checkout, hotels send thank you letters to their guests, which may include a portal integrated review tool, a NPS or guest survey link, in order to get more feedback about their experience. Also, all guests’ collected data is processed in order to segment guests, send relevant messages according to their preferences and build their loyalty profile.
“Achieving Oracle Validated Integration with Oracle Hospitality Expertise gives our customers the confidence that the integration of HOTECH’s Otello HSL is functionally sound and performs as tested,” said David Hicks, vice president, Worldwide ISV Cloud Business Development, Oracle. “For solutions deployed on premise, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review process that helps to reduce deployment risk and improves the user experience of the partner’s integrated offering.”
HOTECH – Hotel Technology Ecosystem is a solution center that develops innovative technologies for helping with digital transformation of hotels. With its collaborative ecosystem and worldwide partnerships, HOTECH globally offers the most comprehensive data oriented software solutions, covering all the processes in a hotel from CRM to Finance, Sales to Cost Analysis. In addition to innovative software solutions, Hotech provides a holistic data platform, which provides a solid ground for cloud and mobile solutions. Hotech has its offices in Berlin, Istanbul, Cancun and Antalya.
About Oracle Validated Integration Expertise
Oracle Validated Integration Expertise, available through Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an on premise Oracle Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully earn an Oracle Validated Integration Expertise are authorized to use the “Oracle Validated Integration” badge. For more information, please visit Oracle.com at https://solutions.oracle.com/scwar/scr/AboutPartners/validated-integration/index.html
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program designed to enable partners to accelerate the transition to cloud and drive superior customer business outcomes. The OPN program allows partners to engage with Oracle through track(s) aligned to how they go to market: Cloud Build for partners that provide products or services built on or integrated with Oracle Cloud; Cloud Sell for partners that resell Oracle Cloud technology; Cloud Service for partners that implement, deploy and manage Oracle Cloud Services; and License & Hardware for partners that build, service or sell Oracle software licenses or hardware products. Customers can expedite their business objectives with OPN partners who have achieved Expertise in a product family or cloud service. To learn more visit: http://www.oracle.com/partnernetwork
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