Data Mining in Hospitality

As we all know the hospitality industry is a highly customer centered business and it is gathering large amounts of data daily from their central reservation systems (CRS), property management system (PMS), point-of-sale (POS), and guest loyalty program databases. As you might have expected using data mining efficiently in this field plays a huge role […]

The Importance of Segmentation

Kotler and Armstrong (2006) explained through their research how important is the task of attracting customers, but more important is actually retaining those customers, since losing a customer means also losing the entire stream of purchases that they would have made over a lifetime. When working in such a competitive industry as tourism, it is […]