Hotech Otello – HSL Validated Integration with Oracle Hospitality Fidelio Suite8

A comprehensive data platform to leverage digitalization of hotels with cloud and mobile technology while keeping traditional PMS and legacy systems.

Otello HSL enables hotels to connect to guests during their journey from pre-arrival to post-travel using cloud and mobile technologies. Otello guest centric solutions include a guest web portal, instant communication, hotel applications, an e-concierce and upsell platform, request and complaint management, survey, online check_in and checkout, review collection, loyalty management and intelligent marketing with recency, frequency, and monetary (RFM) value for hotels.

Company Profile

Hotech, a hotel technology ecosystem, develops innovative technologies for helping with the transformation of hotels. With its collaborative ecosystem and global partnerships, Hotech offers comprehensive, data-oriented software solutions across the globe. Hotech’s products support all the hotel processes, from CRM to finance and sales to cost analysis. In addition to innovative software solutions, Hotech provides a holistic data platform for cloud and mobile solutions that can interface with traditional property management systems (PMS) and other legacy applications. Hotech has offices in Berlin, Istanbul, Cancun, and Antalya.

Oracle Validated Integration provides customers with confidence that a partner’s integration with an Oracle on-premises application is functionally sound and performs as designed. This can help customers reduce deployment risk, lower total cost of ownership, and improve the user experience related to the partner’s integrated offering.

Integration Overview

Otello HSL integrates to Oracle Hospitality Suite8 to enhance guest experiences from booking to post-after travel. Otello connects hotels to their guests in three steps:

Before arrival, Otello reads guest reservation and profile information from Oracle Hospitality Suite8 and sends guests confirmation and welcome letters that include links to a web panel for updating their preferences, service requests, and personal contacts. Guests can also contact hotel employees via Chat. Guest profile and reservation changes are written back to Oracle Hospitality Suite8 to enable a seamless check_in and hosting process.

Upon arrival, guests can ask for room services, attractions, and similar services. Event reservations, instant messages, preference updates, complaints, comments, and surveys are self-managed by guests with Otello HSL- based apps. Guests can book their next accommodation, order food and beverage, reserve spa services, or book other services with Otello GuestApp. The booked reservations and folio postings are made to Oracle Hospitality Suite8 through this integration.

After checkout, hotels send Thank You Letter to their guests, which may include a portal integrated review tool, a NPS or guest survey link, in order to get more feedback about their experience. Also, all guests’ collected data is processed in order to segmentize guests, send relevant messages according to their preferences and build their loyalty profile.


Otello HSL acts as a bridge between Oracle Hospitality Suite8 PMS and guest-centric applications. A microservice with HTTP RESTful architecture reads from and writes to Oracle Hospitality Suite8.

The integration provides the following functionality:

– Get room availability and rate
– Insert, update, and cancel reservation list
– List, assign, and release rooms
– Reservation check in and checkout
– Insert and update profile
– View or insert folio postings
– Post payment to polio

Please download for more information: Data-Sheet

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